You can select the delivery date for your order at checkout up to 30 days in advance. If you are ordering treats for a time-sensitive event, we recommend scheduling your delivery to arrive at least 3 or more days ahead of your celebration. 

Unfortunately, we can’t guarantee a specific delivery time on the day your order is expected, but most deliveries typically arrive before 9PM on your scheduled delivery date.

We ship with the following partners: FedEx, UPS, OnTrac, and AxelHire, depending on where in the United States you are located. 

If you’re curious, your tracking number (included on your order confirmation page and sent to you via email once your order ships) will indicate the carrier.

If you have already placed your order, and would like to update the delivery date, please follow the order update instructions here. Additionally, you may have the opportunity to update the delivery date yourself via your order confirmation page. All orders arrive with proper storage and serving instructions.

For storage instructions, click here.

If you’ve placed an order for pickup at one of our bakery locations (you can do this via our bakeries page here), your order will be ready on your scheduled pick up date during store hours.  Make sure to double check the store hours at your selected location for hours of operation.

Please give your selected bakery a call before heading to the store, they’ll confirm whether or not your order is ready for pickup. 

We do everything we possibly can to make sure your order arrives on your scheduled delivery date. However, once a package ships, there can be factors outside of our control that may come up.

As a policy, we do not offer refunds for delays caused by one of our shipping partners due to weather, mechanical error, strikes, natural disaster, inaccurate shipping information, mistakes on the part of our shipping partners' employees or similar reasons that are outside of our control. That said, we know how important it is for your package to be delivered on time and we may be able to offer accommodations in exceptional circumstances.

In the event of a delivery delay two or more days past your scheduled delivery date for an order containing cake, pie, and/or truffles, please dispose of or refuse delivery, as it will no longer meet our standard of quality and freshness for your enjoyment .

If your order contains Cookies or Snaps, they will be in great condition to enjoy unless they are three or more days late. 

Of course! You can include a gift note during Step 2 of checkout; this gift message will be printed and included in the box for your recipient to read when their order arrives! Pro-tip: don’t forget to sign your name at the end of the gift message (unless you’re going the secret admirer route!)

Don’t worry, that special someone won’t see the receipt. Our invoices only detail order contents, recipient info, and your gift note! 

If you forgot to add a gift note, you may still be able to add one yourself via your order confirmation page. If you do not see the option to add or edit your gift note, please contact help@milkbarstore.com for assistance.

Placing an order online is easy breezy! Follow instructions below:

Step 1: Browse our treats here which ship nationwide via FedEx, UPS, Axlehire, and OnTrac. You can find product info, serving/storage suggestions, and ingredients on all of the product pages.

Step 2: Add yummy treats to cart.    

Step 3: Enter your zip code, then select a delivery date. If you need your treats for a time sensitive celebration, we strongly recommend selecting a delivery date 1 to 3 days prior to your celebration. You may add a gift note in Step 2. *cake writing is not available for shipped cakes.

Step 4: Click Check Out. 

Step 5: In Checkout, you may enter a promo code/digital gift card (if you have one), shipping information, and finally billing information.

Step 6: Double check all information before finalizing your order!

Kindly reach out to us at care@mamaandpeaches.com for pilferage within 48 hours of delivery failing which the claim will not be entertained.

Thank you for thinking of Milk Bar for your special day!

Unfortunately, we are no longer offering custom, tiered Milk Bar Wedding cakes. However, there are still plenty of ways that you can celebrate your big day with Milk Bar! 

Please visit our website for a selection of our classic 6" & 10" cakes, as well as supplemental desserts (cookies! truffles! pie!) for your event. We have a huge range of treats that are perfect for a celebration of any size, shipped right to your home or venue! 

If you are looking to place a bulk order, please contact corporate@milkbarstore.com for more information. Our Bulk & Special Orders team would be happy to work with you to build the dessert table of your dreams to make your big day even sweeter - check out our bulk and special offerings here! We are also able to offer a 10% discount on product for orders $1,000+!

Pro tip: place cakes on decorative cake stands to incorporate some added height to your dessert table! 

For more information on how to place an online order, please see this FAQ.

Thank you for considering Milk Bar for your wedding! 

You can add script to your cake if you are planning to pick it up from one of our bakeries.

We unfortunately do not offer cake script for shipped cakes as letters tend to shift in transit and become hard to read. However, you can add include a gift note with an online shipping order! 

Oh no! Please reach out tohelp@milkbarstore.comwithin 48 hours of delivery with a photo of the damage, and we will quickly find you a resolution.

We partner with the following carriers to ship our products: FedEx, UPS, OnTrac, and AxelHire.

A shipping confirmation email will be sent no later than the evening before your scheduled delivery date. Why so late? Because we ship our treats as late as overnight to ensure freshness! If for some reason you have not received your shipping confirmation email on the morning of your delivery, reach out to us at help@milkbarstore.com.

Important! If you would like to modify your order, we ask that you please provide modifications at least 4 days prior to your delivery date. We do our very best to accommodate requests, however, not all requests are guaranteed to be fulfilled. The sooner you get in touch, the better!

If you reach out with less than 4 days until your delivery date, we unfortunately may not be able to make any changes (this includes cancellations). We appreciate your understanding!

To avoid a situation like this, please be sure to double check all order information prior to finalizing your order.

If you’d like to reach  out to us to update your order, please email help@milkbarstore.com using the below instructions:

Shipping address update request

Please email us with the following subject line: SHIPPING ADDRESS UPDATE ORDER#----- and include the correct shipping address and full recipient name in your email. 

Additionally, you may have the opportunity to update your shipping address on your order by reviewing your order confirmation page. 

Gift message update

Please email us with the following subject line: GIFT MESSAGE UPDATE ORDER#-----and  provide your updated gift message (up to 140 characters). Pro-tip: don’t forget to sign your name at the end of the gift message (unless you’re going the secret admirer route!)

Additionally, you may have the opportunity to update your gift message on your order by reviewing your order confirmation page. 

Worried that your recipient will get a receipt? We got you: our invoices only detail recipient information, contents of the order, and the gift message.

Cancellation request

Please email us with the following subject line: CANCELLATION ORDER#-----.

Delivery date update request

Please email us with the following subject line: DELIVERY DATE UPDATE ORDER #------ and your desired delivery date.

Additionally, you may have the opportunity to update your desired delivery date on your order by reviewing your order confirmation page. 

include your new delivery date in your email.  Pro-tip: to ensure your treats make it in time for your special occasion, we always recommend scheduling your order to arrive 1-2 days ahead of time, in case of any potential unexpected delays in transit.  No need to worry about freshness and storage, your treats will keep great in the fridge or freezer until you need them. Additional instructions are included in your order.

Updating contents of your order

Please email us with one of the following subject line(s):

ADDING ITEMS TO ORDER #-----

REMOVE ITEMS FROM ORDER #-----

In the email, let us know which items you’d like to add or remove from your order.

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Note: If you have multiple requests for the same order, let us know in one email.

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