Free economy shipping is currently available for the Rim2Rim Pack. Other options available. Please note that all apparel is made to order and shipped separately, and subject to normal shipping costs.
Orders for the Rim2Rim Pack and accessories are typically shipped the same day (M-F) when placed before 5 p.m. ET. All apparel is made to order and shipped separately with a different tracking number.
You will receive an email with tracking details once we create your shipping label. That means we've packed your order and it is awaiting pickup by the carrier. The tracking information will begin updating once your package is processed by the carrier, which can take up to 24 hours (M-F) but is typically sooner.
If your order is delayed, it is likely because of a problem with the shipper (UPS or USPS) such as weather or other unforeseen events. Your tracking information should reflect that, and is the same as what we see on our end.
Still, you can always reach out to us with concerns at support@brightangeloutfitters.com.
We'll be horrified, but we will immediately assist. Kindly reach out to us at support@brightangeloutfitters.com.
You have 30 days from the date you received your item to return it in new condition. Upon inspection, you will be refunded the amount of your purchase less the cost of shipping the product back to us. Please contact us at support@brightangeloutfitters.com to begin the return process.